The policies on this page pertain to Individual Consumer Bike Sales Only
Before Shipment: Customers may cancel their order before shipment (keep in mind orders ship within 1 business day or less), we will cancel and refund order fully via the same form of payment provided.
After Shipment: Customer can cancel their order but will be required to pay for the original crating and shipping costs as well as any return shipping costs back to our facility.
After Delivery: Should you want to cancel or return your order after products are delivered, whether and uncrated (or unboxed), the customer can request and arrange for return within 30 days from the date of receipt.
For any service issues, please email us at [email protected].
Note: Flat rate & curbside drop off costs are all per (1) bike. Shipping quotes are available for more than 1 bike, or for special handling requests.
All shipping is done with third party carriers. We provide the timelines as quoted to us to you, our customer. These timelines cannot be guaranteed and are outside of our immediate control. We are committed to ensuring the best possible shipping timelines and delivery information to you.
Prior to delivery, you will be contacted by one of our select freight partners to arrange a delivery time. Please note that, due to the high value of the products we ship, we require you to be home to receive, inspect and sign for your equipment.
* Sales Tax is only applicable to customers residing in CA.
* Customers located in remote area zip codes may be subject to paying higher costs for shipping and any warranty work.
Although we choose the best quality freight carriers to support our product shipments, damage during shipment can occur which is outside of our control.
Please take the time to inspect the crate as well as the product within for any visible damage. Please note/comment any damage on the delivery paperwork prior to signing.
Custom Indoor Cycles must be notified within 24 hours of delivery of the product of any hidden/concealed damage otherwise not noted on the original delivery paperwork.
This statement applies to information collected about you by Custom Indoor Cycles
We are committed to protecting your privacy. We may collect personally identifiable information when you visit our site and for the purpose of doing business. However, we will not sell or provide your information to anyone, ever.
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. We also use a secure payment gateway with Authorize.net that includes PCI Compliance. All data is encrypted and not stored on our server.